Terms and Conditions

General Terms and Conditions

  1. The following terms and conditions are Protek Biochem Ltd standard terms.
    These conditions are intended for the sole purpose of providing peace of mind to our customers and are an expression of our confidence in the quality, price and general value for money offered in our products. It is not a clever marketing tool with several opt-out clauses, but for this reason the few terms and conditions we do stipulate need to be rigidly implemented. Individual agreements in writing and signed by Protek Biochem Ltd directors may replace these terms in certain instances.
  2. All terms are strictly payment with order unless otherwise agreed in writing by a Director.
  3. Where a credit facility is granted, non-payment by the agreed date will result in interest of 2% above the base rate until paid in full.
  4. All products remain the property of Protek Biochem Ltd until paid for in full.
  5. Orders cancelled by the customer will incur a 25% handling fee to cover the cost of transport, administration, and repackaging costs.
  6. Prices exclude delivery which is added at the checkout stage
  7. Value Added Tax. All prices quoted are exclusive of VAT, which will be added at the appropriate rate at the time of payment.
  8. Delivery. We will eavour to meet delivery deadlines but cannot be held liable in any way for failure to do so. All delivery timescales quoted are based on "working day" terms.
  9. Ownership. Title in goods supplied does not pass to the purchaser until payment for goods has been received in full.
  10. A bank charge of £25 will be applied for any cheque returned by the bank.
  11. Deliveries postponed or delayed by the customer may incur demurrage (storage charge).
  12. Images shown are for illustrative purposes only, actual products may vary.

Terms Of Use

  1. These terms of use (the Terms) replace all previous terms of use of the website. If you use this website, you agree to comply with the rules set out below and our Privacy Policy. If you have any queries about the rules, please contact info@protekbiochem.com.
  2. These rules shall take effect immediately on your first use of this website and will continue in force until such time as they are changed and/or terminated. All amended rules will automatically apply once they are posted on this website. You will be deemed to have accepted the amended rules if you access this website after they have been posted.
  3. Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Protek Biochem Ltd gives no representation or warranty that any product referred to in the materials on this website are appropriate for use, or in compliance with any regulations, in other locations.
  4. All intellectual property rights, content, software and source code included or used on this website, including text, graphics, logos, icons, images (together, the Content) and the arrangement and compilation of such content and any databases are the property of Protek Biochem Ltd or their respective holders. All Content is protected by United Kingdom and international copyright and intellectual property laws.
    Any use of such intellectual property rights, software or source code or any reproduction of the Content is strictly prohibited except where expressly allowed under these Terms.
  5. Protek Biochem Ltd has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, Protek Biochem Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Protek Biochem Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
  6. Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, Protek Biochem Ltd shall have no liability whatsoever for any damages or losses resulting from viruses, worms, trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware. Due to the changing nature of the information contained in this website Protek Biochem Ltd shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date. Whilst Protek Biochem Ltd will use all reasonable endeavour to minimise any amount of downtime on the site, due to the fact that Protek Biochem Ltd does not have direct control over the servers used to hold data or information on the site and due to the intrinsic nature of websites, Protek Biochem Ltd shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of you being able to access the site.
  7. No other warranties, conditions, undertakings, representations or terms whether express or implied, statutory or otherwise (if any) arising out of or in connection with the use of (or inability to use) this website or the Content or any action taken as a result of using this website or the Content are given.
  8. We will only be liable for any loss or damage which you suffer from your use of the website which results directly from our breach of this agreement or from our negligence and which loss or damage was foreseeable (i.e. it was obvious) to you and us at the time of entering into this agreement. We will not be liable for any indirect, special or consequential loss or damages, howsoever arising (including, but not limited to loss of business, profits, contracts, goodwill, data, use, and/or any other economic loss).
  9. Any liability of Protek Biochem Ltd shall be limited in respect of any one incident or a series of two or more connected incidents to an amount equal to £2,000,000.
  10. The above exclusions and limitations shall not operate so as to limit our liability in respect of (a) death or personal injury arising from negligence; (b) fraud or statements made fraudulently; or (c) any other acts or omissions for which the governing law prohibits the exclusion or limitation or liability. Nothing in these Terms affects your statutory rights.
  11. You must notify us in writing of any claim for loss or damage as soon as practicable after the loss or damage is discovered.
  12. In the event of any claim against us by a third party resulting from use of the Website by you, you agree that you will give us full authority to conduct the matter, including as to defending or settling the matter; give us all reasonable assistance which we require from you in relation to the matter; and be responsible for all of our losses, damages and reasonable costs and expenses.
  13. Certain (hypertext) links in this website will lead to websites which are not under the control of Protek Biochem Ltd. When you activate any of these you will leave Protek Biochem Ltd website and Protek Biochem Ltd has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Protek Biochem Ltd.
  14. External links to any page on any Protek Biochem Ltd website are only permitted if authorised by Protek Biochem Ltd. Applications to link to a Protek Biochem Ltd website should be made to the Website Operations Manager at the following email address: info@protekbiochem.com.
  15. You shall only use the Website for lawful purposes and in a manner which does not infringe the rights of, restrict or inhibit anyone else's use of the website; take reasonable care in using the website; and refer any breach of these Terms to Protek Biochem Ltd.
  16. You shall not:
    • copy, reproduce, republish, download, post, broadcast, transmit, distribute, store or otherwise use the Content of this website in any way except for viewing, printing or saving a back-up copy to your local hard disk for your own personal, non-commercial use
    • do anything which causes damage to the website
    • circumvent or attempt to circumvent our security terms or our virus checking procedures or do anything which may prevent them from functioning correctly.
      In the interests of all our users, we will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of terms or network.
      Please note that use of the website for purposes not permitted by these Terms are at your own risk. You will be liable to reimburse us for any loss or damage which we may suffer as a result of such use.
  17. These terms and conditions, together with the Privacy Policy, are subject to English Law and you agree to submit to the jurisdiction of the English Courts in relation to any matter or dispute arising out of or in connection with your use of this site.
  18. You may not assign, sub-license or otherwise transfer any of your rights under these Terms.
  19. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
  20. Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Delivery and Returns

  1. Delivery prices stated are for mainland UK extra charges will apply for other addresses please contact our sales department on 0845 4584 330 for more information.
  2. Delivery charges to UK are £8.50.
  3. Returns must be authorised by a member of Protek Biochem Ltd. Please contact 0845 4584 330 for further information.
  4. Any claims for damaged products must reported within 48 hours of receipt of goods.